A strategic product leader and domain expert in benefit delivery from traditional plans to the nascent Exchange marketplace, Glenn has nearly three decades of experience in health and welfare administration product strategy, implementation, and operations. His first-hand knowledge allows him to successfully interact and consult with every level of the client organization. He leads and supports business case development, RFP management; contract negotiations, implementation/conversion project management and related advisory services for large market plan sponsors. With deep knowledge of Health and Welfare plans, Wellness strategies, Exchange options and all of the related complexities of delivery, Glenn is a consultant who can be relied-upon to thoroughly understand the business problem and navigate clients through the process of consideration, contracting, implementation, and delivery of benefits administration.
Previously, Glenn has had leadership roles with four of the major benefit outsourcing providers. Most recently with Mercer, he led Health and Welfare product strategy for the large market administration group, guiding the development of capabilities to support Exchanges (including defined contribution strategies), wellness engagement, and total benefits outsourcing (TBO) portals. Glenn also consulted with clients and provided best-practice direction to the delivery organization.
Before Mercer, Glenn was a 15-year veteran at Fidelity Investments where he was a founding member of Fidelity’s Health and Welfare practice. He led the first operations team, built the implementation process, and later owned the ongoing evolution of Fidelity’s market offering.
Glenn spent two years leading an Administrative Consulting team for Towers Watson’s Midwest region where he developed comprehensive solutions for General Motors, University of Michigan and Ford Motor Company.
At the start of his career, he spent seven years at Aon Hewitt where he learned the intricacies of benefit delivery and managed a unit of client service teams in Hewitt’s Benefits Outsourcing division.
Glenn holds a BA in Computational Mathematics from DePauw University, Indiana. He also studied corporate leadership and product strategy at Babson College, MA.